Frequently asked questions (FAQ)

Shopping

  • Can I self-collect the items I have ordered

    Yes, you can self-collect at our office:
    335/3 Moo 9 Bangna-Trad Rd. KM. 19 Tambon Bangchalong, Amphoe Bangplee Samutprakarn 10540
    Monday – Friday; 8 a.m. - 5 p.m
    Please drop us a message before coming over

  • How do I create an order

    Select your desired product, select the quantity, and add to cart. When you are done, click on the cart icon (top right corner), click into check-out page and proceed to enter the necessary shipping and billing details.

  • When will I receive my items

    Within 7 working days after receiving our order confirmation email, unless otherwise stated on the product page.

  • How do I use my discount code

    After you click into the check-out page, there will be a field to key in your discount code.

  • Can I amend or cancel my order after it is submitted or confirmed?

    Sorry, submitted or confirmed orders cannot be amended or cancelled.

  • Who should I contact if I didn’t receive my items

    Please call 02-009-0200 or email info@jungheinrich.co.th

Delivery

  • Can I self-collect the items I have ordered

    Yes, you can self-collect at our office:
    335/3 Moo 9 Bangna-Trad Rd. KM. 19 Tambon Bangchalong, Amphoe Bangplee Samutprakarn 10540
    Monday – Friday; 8 a.m. - 5 p.m
    Please drop us a message before coming over

  • When will I receive my items

    Within 7 working days after receiving our order confirmation email, unless otherwise stated on the product page.

  • Who should I contact if I didn’t receive my items

    Please call 02-009-0200 or email info@jungheinrich.co.th

Rewards Program

  • What is the Rewards Store

    The Rewards Store allows members to redeem Jungheinrich collectibles and freebies from the points they have accumulated in the Loyalty Program.

  • How do I participate in the Rewards Program

    You will automatically be in our Rewards Program when you sign up an account with us.

  • I do not need your products. Can I still earn points from the Rewards Program

    Yes, there are two ways to earn points:

    • Make purchase from our online shop
    • Generate your unique promo code and share them with your friends. When someone uses your promo code at check-out, you earn points

     

  • Can I purchase collectibles from the Rewards Store with cash

    The items in our Rewards Store are only redeemable with points.
    These collectibles are not-for-sales and are our way of saying thanks to those who have made purchases from us or refer us to their contacts.
    If you’d like to have the items in our Rewards Store, purchase from us or refer us to people who might need our products by offering them your promo code! They get discount off their purchase and you get points.

Privacy Policy

Your privacy is important to us. Please read through the following before providing us with any of your personal data.
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