FREE SHIPPING | WE MAKE IT EASY FOR YOU

FREE SHIPPING | WE MAKE IT EASY FOR YOU

FAQ - FREQUENTLY ASKED QUESTIONS

Shopping

Can I self-collect the items I have ordered?

Yes, you can self-collect at our office:

335/3 Moo 9 Bangna-Trad Rd. KM. 19 Tambon Bangchalong, Amphoe Bangplee Samutprakarn 10540

Monday – Friday; 8 a.m. - 5 p.m

Please drop us a message before coming over

How do I create an order?

Select your desired product, select the quantity, and add to cart. When you are done, click on the cart icon (top right corner), click into check-out page and proceed to enter the necessary shipping and billing details.

When will I receive my items?

Within 7 working days after receiving our order confirmation email, unless otherwise stated on the product page.

How do I use my discount code?

After you click into the check-out page, there will be a field to key in your discount code.

Can I amend or cancel my order after it is submitted or confirmed?

Sorry, submitted or confirmed orders cannot be amended or cancelled.

Who should I contact if I didn’t receive my items?

Please call 02-009-0200 or email info@jungheinrich.co.th

Delivery

Can I self-collect the items I have ordered?

Yes, you can self-collect at our office:

335/3 Moo 9 Bangna-Trad Rd. KM. 19 Tambon Bangchalong, Amphoe Bangplee Samutprakarn 10540

Monday – Friday; 8 a.m. - 5 p.m

Please drop us a message before coming over

When will I receive my items?

Within 7 working days after receiving our order confirmation email, unless otherwise stated on the product page.

Who should I contact if I didn’t receive my items?

Please call 02-009-0200 or email info@jungheinrich.co.th

Rewards Program

What is the Rewards Store?

The Rewards Store allows members to redeem Jungheinrich collectibles and freebies from the points they have accumulated in the Loyalty Program.

How do I participate in the Rewards Program?

You will automatically be in our Rewards Program when you sign up an account with us.

I do not need your products. Can I still earn points from the Rewards Program?

Yes, there are two ways to earn points:

  • Make purchase from our online shop
  • Generate your unique promo code and share them with your friends. When someone uses your promo code at check-out, you earn points
Can I purchase collectibles from the Rewards Store with cash?

The items in our Rewards Store are only redeemable with points.

These collectibles are not-for-sales and are our way of saying thanks to those who have made purchases from us or refer us to their contacts.

If you’d like to have the items in our Rewards Store, purchase from us or refer us to people who might need our products by offering them your promo code! They get discount off their purchase and you get points.