What should we do when the forklift has problems during use?

1.       Always prioritise safety first: The operator's and other personnel's safety should always come first. If there is an immediate safety concern, such as a potential accident or injury, the forklift should be safely stopped or moved to a secure area.

2.       Notify supervisor or maintenance personnel: As soon as possible, notify your supervisor or the designated maintenance personnel of the problem. They will be able to assess the situation and provide appropriate guidance based on their knowledge and expertise.

3.       Adhere to company protocols: Your company may have specific protocols in place for dealing with forklift problems. Follow these instructions, which may include reporting procedures, contacting specific individuals, or adhering to established maintenance procedures.

4. Conduct a preliminary assessment of the problem: If it is safe to do so, conduct a preliminary assessment of the problem. Determine any visible damage or malfunctions that may be causing the problem. However, unless you are trained and authorised to do so, avoid attempting repairs.
   
   

5. Secure the forklift: If the forklift is unsafe to use or poses a risk of further damage, park it in a designated area and turn off the power. This will help to prevent unauthorised use and accidents.
   
   

6. Prevent access: If the forklift is out of service, make sure that no other employees have access to it. Use physical barriers or signage to communicate that the forklift is out of service and should not be used until it has been repaired.
   
   

7. Adhere to maintenance procedures: When maintenance personnel arrive, they will assess the situation and make any necessary repairs or adjustments. Follow their instructions and provide any pertinent information about the problem you discovered.
   
   

8. Document the incident: Maintain records of the incident, including the date, time, nature of the problem, actions taken, and any repairs performed. These records can be useful for future reference, tracking maintenance history, and identifying any recurring issues.
   
   

Remember that it is critical to rely on trained and authorised personnel for repairs and maintenance. Attempting to repair complex problems without proper training can result in further damage or a risk to one's safety.

Customers of Jungheinrich need not be concerned because our technicians are available 24 hours a day, seven days a week. Ensure that you will receive the best and most premium services throughout the duration of forklift utilisation.